Shipping policy
Curlora Shipping Policy
Processing Time
Orders are processed within 1-3 business days after payment is confirmed. You'll receive a confirmation email with tracking information as soon as your order ships.
Please note: orders are not shipped or delivered on weekends or holidays. During high-volume periods (including Q4/holiday season), processing and delivery times may run longer than usual - we'll do our best to keep you updated.
Shipping Rates & Delivery Times
We offer free worldwide shipping on all orders. Estimated delivery times (from the date your order ships, not the date it's placed) are below, based on recent average delivery performance:
| Destination | Estimated Delivery |
| United States | 7-12 business days |
| Canada | 9-14 business days |
| United Kingdom | 8-13 business days |
| Germany | 8-13 business days |
| France | 9-14 business days |
| Netherlands | 6-11 business days |
| Australia | 9-14 business days |
| New Zealand | 9-14 business days |
| Rest of Europe | 8-18 business days |
| Rest of World | 10-25 business days |
These are estimates based on recent performance and can vary by destination. Some countries - particularly in South America, parts of the Middle East, Africa, and Eastern Europe - see longer average delivery windows, sometimes 20-30 business days. If you don't see your country listed and want a more specific estimate, contact us before ordering at support@curlora.beauty.
Please note: we're currently unable to ship to Turkey.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2-5 business days for tracking information to update after you receive it - this is normal for international shipments.
You can check your order status at any time by contacting us at support@curlora.beauty with your order number.
Customs, Duties & Taxes
Curlora is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges, if any, are the responsibility of the customer and are determined by your local customs office. We recommend checking with your country's customs authority before ordering if you're concerned about additional charges.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@curlora.beauty - we'll do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at support@curlora.beauty with your order number and we'll look into it right away. If a package is confirmed lost in transit, we'll offer a replacement or a full refund.
Questions?
Reach out any time at support@curlora.beauty - we're happy to help.